Last Updated: January 2021
Intent of this Policy
Nature of the Information You Provide to Us
When accessing the Website or using the Services, you may be asked to provide personal information about yourself, such as your name, contact information, payment information, and home or business address. This may occur, for example, when you register an account on the Website or place an order for the products we offer (“Products”). We may combine this information with other information we collect from your interaction with the Services or from other companies. Some information you provide through the Services is collected and processed by third parties on our behalf. For example, we use services such as Paypal and Square to process transactions, which requires such services to receive and process personal information related to your identity and financial accounts or payment information.
We collect information about your use of the Website, including information related to your order history. We also collect information about your interactions with the Website, including the pages and content you view and the dates and times of your use. Further, if you have enabled location services, we may collect information on the location of the devices you use to access our Website.
Digital Usage Logs
We collect information about your use of our Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to the Website. We also collect information about the computer or mobile device you use to access our Services, such as the hardware model, operating system and version, unique device identifiers, mobile network information, and browsing behavior. We may also have the ability to track your location, based on information we gather from the devices you use to access our Website, unless you have declined to turn on location services.
Customer Service Communications; Feedback
Calls between you and Custom Carbide may be recorded or monitored for quality assurance and customer service purposes. You will be notified at the beginning of a call if it may be recorded or monitored. If you communicate with us by e-mail or otherwise, or complete any surveys or feedback request (collectively, “Feedback”), then we collect such information and may use it for any purpose described in this Policy.
How We Use Your Information
We generally use information collected about you to provide and improve the Services, including to:
- Ship and deliver the Products and send related information such as confirmations, delivery updates, and receipts;
- respond to your comments, questions and requests and generally provide customer service;
- monitor and analyze trends, usage and activities in connection with our Services in order to improve our Services;
- personalize the Services and present you with content or features that we believe will be of interest or useful to you;
- link or combine with information we get from others to help understand your needs and provide you with better service; and
- carry out any other purpose described to you at the time the information was collected.
We do not sell or share your data with third parties, except as necessary to carry out the above. For example, we may share your information with our affiliates and industry partners as necessary to use their production and shipping infrastructure. In no circumstances will we sell your data for third parties to market to you, and neither will our affiliates or partners.
You may receive email from us for a variety of reasons – for example, if you updated your account information or placed an order for Products – or for our own regular marketing purposes. If you have an account with us, you can select your preferences through your account settings. Also, you can manage your receipt of some types of communication by following the instructions included in the emails we send you. Please note that, even if you unsubscribe from certain email correspondences, we may still need to email you with important transactional or administrative information.
How We Share and Disclose Your Information
Your privacy is important to us, and we are committed to protecting information that identifies you personally. We will only share personal information that you provide to us in the following circumstances:
- With your consent. This happens when you submit your information through our Services. For example, if you order Products, then we may need to share information with our fulfillment and shipping partners.
Security and Retention of Information
We take reasonable steps to protect the information users share with us from unauthorized use, access, and disclosure, both during transmission and at rest. However, no transmission of information via the Internet nor electronic storage solution can be entirely secure, so please be aware that we cannot guarantee absolute security. Complete Carbide not responsible for the circumvention of any privacy settings or security measures related to the Website.
We retain your personal information for only as long as necessary to carry out the purposes for which we collected it, or (if necessary) to comply with our legal obligations or enforce our rights. You may always request that we erase your data, by contacting us as set out below under “Contacting Us.” However, doing so may hinder our ability to provide you with the Services. Although we will erase your information on request, certain residual copies may be retained for our compliance purposes. Further, copies of your information may be retained on our backup systems until deleted in accordance with our backup and fraud prevention policies.
Transfer of Information to the United States
We are based in the United States and you acknowledge that the information we collect is governed by U.S. law. By accessing or using the Services or otherwise providing information to us, you consent to the processing, transfer, and storage of information in and to the United States, where you may not have the same rights and protections as you do under local law.